Terms of Service

1. Eligibility and acceptance

You must be at least 18 years old, or have the permission of a parent or legal guardian who is authorized to make the purchase, to place an order. By ordering, you confirm that the information you provide is accurate, that you are authorized to use the payment method, and that you have reviewed the listing and these policies before paying.

2. Marketplace nature and third-party platforms

Mikye Media is an independent marketplace for digital social-media usernames, handles, and related transfer rights or account-access information when applicable. Mikye Media is not affiliated with, endorsed by, sponsored by, or operated by Instagram, Meta, TikTok, X, Snapchat, Cash App, Zelle, PayPal, Telegram, or any cryptocurrency network.

Platform rules can change at any time and some platforms may restrict, discourage, or prohibit the sale, purchase, assignment, or transfer of accounts or usernames. You are responsible for reviewing and complying with the rules that apply to your use of a purchased listing.

3. Listing availability and reservations

All listings are subject to availability. Starting checkout may temporarily reserve a listing while payment is reviewed. A reservation does not mean payment has been approved and does not guarantee delivery until Mikye Media confirms payment and successfully secures the listing.

Unpaid reservations may automatically expire and the listing may return to the marketplace. If a listing becomes unavailable before fulfillment, the order will be handled under the Refund & Replacement Policy.

4. Payments and verification

Orders must be paid in full before fulfillment begins unless Mikye Media explicitly agrees otherwise. Available payment methods are displayed at checkout and may change over time.

Submitting a payment reference, transaction ID, screenshot, name, or form response does not prove that payment was received. Mikye Media independently verifies payment before marking an order paid, securing the listing, or fulfilling the order.

Do not send payment-provider passwords, banking passwords, recovery codes, or other sensitive financial credentials to Mikye Media.

5. Delivery and transfer

Fulfillment is manual. Once payment is verified and the selected listing is secured, transfer information or delivery instructions are sent to the email address entered at checkout. You are responsible for providing an email address you control and can access.

After receiving access or transfer information, follow the instructions included with that specific order. Some listings may include a temporary hold period, commonly 2–7 days, before login, password, recovery email, recovery phone, or other security information should be changed. After any stated hold period has passed, secure the account by replacing transferable credentials and recovery methods and enabling your own two-factor authentication where available.

Mikye Media will not intentionally reclaim a listing after successful fulfillment. Once control has been successfully transferred and any stated transfer hold period has passed, you are responsible for securing and maintaining it.

Full delivery terms are available in the Delivery & Transfer Policy.

6. Supplier and proxy listings

Some listings may be sourced from third-party suppliers or the current owner of the username or account. In those cases, Mikye Media may act as an intermediary for the transaction and delivery. Supplier identity, acquisition cost, and internal sourcing information are private business information and are not part of the customer-facing purchase.

7. Platform risks and no permanence guarantee

Digital usernames and social-media accounts are controlled by third-party platforms. After delivery, a platform may rename, restrict, lock, suspend, reclaim, disable, review, or otherwise alter an account or username. Phone-number locks, security reviews, failed future username swaps, platform enforcement, policy changes, or later restrictions can occur outside Mikye Media's control.

Mikye Media does not guarantee permanent ownership, permanent availability, future transferability, future username swaps, continued platform access, monetization, growth, verification, or any specific business or social outcome.

If a problem means the item was never successfully delivered in the first place, the Refund & Replacement Policy applies. If delivery was successfully completed and a later platform action occurs, the sale is generally final except where required by law.

8. Customer responsibilities

• Review the exact username, platform, type, price, and checkout information before paying.
• Use an email address you actively control.
• Follow the delivery instructions and any stated temporary hold period before changing login or recovery information.
• After any stated hold period has passed, secure delivered access with your own credentials and recovery methods where available.
• Do not use purchased assets for fraud, impersonation, harassment, unlawful conduct, or activity that violates applicable law.
• Do not misrepresent an unpaid order as paid.
• Contact support promptly if you believe there is a delivery problem.

9. Refunds, replacements, and final sales

Digital goods are generally final once successfully delivered because they cannot be meaningfully returned in the same condition as physical goods. Refunds or replacements may be available when a paid order cannot be fulfilled, a duplicate payment is confirmed, both parties agree to a resolution, or applicable law requires one.

The complete rules are in the Refund & Replacement Policy, which is incorporated into these Terms.

10. Disputes and chargebacks

If you believe an order was not delivered or was handled incorrectly, contact Mikye Media support first so the order can be reviewed. Nothing in these Terms removes any legal right you may have to dispute an unauthorized or improper charge.

If a chargeback or payment dispute is opened, Mikye Media may provide the payment provider with order records, delivery records, communications, timestamps, and other relevant evidence. Fraudulent payment activity, knowingly false disputes, or repeated abuse may result in refusal of future service.

11. Right to refuse or cancel service

Mikye Media may refuse, cancel, or decline a transaction before fulfillment when reasonably necessary for security, suspected fraud, abusive conduct, platform risk, supplier availability, legal compliance, or operational reasons. If Mikye Media cancels a paid order before successful delivery, the order will be resolved under the Refund & Replacement Policy.

12. Support and conduct

Support is available through mikye@mikyemedia.com and by phone at (323) 578-2643. Mikye Media aims to respond promptly, but response time can vary.

Harassment, threats, spam, fraudulent claims, or abusive communications may result in support restrictions or refusal of future service. This does not affect any rights you have under applicable law for an existing transaction.

13. Limitation of liability

To the fullest extent permitted by applicable law, Mikye Media is not responsible for indirect, incidental, special, consequential, or business losses arising from platform enforcement, account restrictions, future username changes, security decisions made by third-party platforms, or the customer's failure to follow the delivery instructions or secure delivered access after any stated hold period. Where liability cannot legally be excluded, Mikye Media's aggregate liability relating to a specific order will not exceed the amount actually paid for that order, except where applicable law requires otherwise.

14. Changes to these Terms

These Terms may be updated as the marketplace, payment methods, platforms, or fulfillment process changes. The date at the top shows the latest revision. The Terms in effect when you place an order will govern that order unless a later change is required by law.

15. Contact